Frequently Asked Questions
Everything you need to know about shopping with Dookan
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Dookan accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I change or cancel my order?
To change or cancel an order, please contact our support team within 2 hours of placement. Once an order has entered the processing stage, we are unable to make modifications.
Are the products on Dookan authentic?
Absolutely. We partner directly with authorized distributors and manufacturers to ensure that every product sold on Dookan is 100% authentic and of the highest quality.